Problem with html in response emails

jdev1

Hello!
I have some problems with email responses.
In Jforum config i choise html messages and made .txt templates for private messages and for new answer in topic.
Email about new private message works good but for new answer in topic email comes with html tags.
What i'm doing wrong?
I've tryed same templates for private messages and for new answer in topic but still same problem.

udittmer

Please attach the two templates here. It would also help to have verbatim copies of the two emails (meaning, their raw text):

udittmer

Also, in which email client are you viewing your emails?

I just tried it with the default templates, and with the message format set to HTML, the message contains "br" tags, which GoogleMail correctly interprets as line breaks - so that looks fine to me. And if I add HTML tags to either text file, that shows up correctly as well.

So, we really need to see your templates, and the raw text of the email (not the text that gets displayed).

jdev1

This is my template:

<html><head></head><body><h3>Здравствуйте, ${user.username}!</h3><br><p>В теме за которой Вы следите появилось новое сообщение.<br>Текст сообщения:<br>${message}<br>---------<br>Прочитать эту тема на сайте: ${path}<br>Отписаться от этой темы: ${unwatch}<br>Это письмо отправленно почтовым роботом Support.parus.ru, отвечать на него не нужно!</p></body></html>

And this is email:

<html><head></head><body><h3>Здравствуйте, PARTNER_P8!</h3><br><p>В теме за которой Вы следите появилось новое сообщение.<br>Текст сообщения:<br>Тестовое сообщение 89<br>---------<br>Прочитать эту тема на сайте: <a href="https://support.parus.ru/forum/posts/list/90/154854.page#1210885" target="_blank">https://support.parus.ru/forum/posts/list/90/154854.page#1210885</a><br>Отписаться от этой темы: <a href="https://support.parus.ru/forum/posts/unwatch/154854.page" target="_blank">https://support.parus.ru/forum/posts/unwatch/154854.page</a><br>Это письмо отправленно почтовым роботом Support.parus.ru, отвечать на него не нужно!<br></p></body></html>

Also I created a new topic on the forum and get a correct email from there.
I can't understand why email from new topic is correct but from old topics comes with html tags.
Forum users use different email clients and all have the same problem.
I use GoogleMail.

This is email from new topic:

Здравствуйте, PARTNER_P8!

В теме за которой Вы следите появилось новое сообщение.
Текст сообщения:
test7
---------
Прочитать эту тема на сайте: https://support.parus.ru/forum/posts/list/594119.page#1210881
Отписаться от этой темы: https://support.parus.ru/forum/posts/unwatch/594119.page

Это письмо отправленно почтовым роботом Support.parus.ru, отвечать на него не нужно!

udittmer

Thanks, but to look into it I would really need to see verbatim copies of the complete emails - what Gmail calls "Show Original", or other email clients may call "raw". Just copying the text from out of it does not help.

I agree it's strange that different emails should behave differently - they all use the same underlying code.

jdev1

I hope this is it

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Date: Tue, 23 Mar 2021 11:33:50 +0300 (GMT+03:00)
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Subject: Форум Корпорации Парус. Новый ответ: Уведомление по емайлу о новых ответах по темам
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<html><head></head><body><h3>Здравствуйте, PARTNER_P8!</h3></br><p>В теме за которой Вы следите появилось новое сообщение.</br>Текст сообщения:</br>Тестовое сообщение 90</br>---------</br>Прочитать эту тема на сайте: https://support.parus.ru/forum/posts/list/90/154854.page#1210888</br>Отписаться от этой темы: https://support.parus.ru/forum/posts/unwatch/154854.page</br>Это письмо отправленно почтовым роботом Support.parus.ru, отвечать на него не нужно!</br></p></body></html>

udittmer

Yes, that is exactly it. The problem is that it has

Content-Type: text/plain

when it should have something like

Content-Type: text/html; charset=UTF-8

I'll need to look into the code to see if there are any circumstances where the type can be set to text even though it should be HTML. I'll post here what I find.

jdev1

Thanks a lot! Also this is email from new topic which is displayed correctly if it helps

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udittmer

First of all, setting the message format to HTML (or vice versa) does not take effect immediately - you have to restart the web app; did you do that? (This seems unnecessary, so I'll change that for the next release to take effect immediately.)

Edit: Actually, it should take effect immediately, but the code handling this is not thread-safe smilie

Secondly, there is an interaction with each user's "Include the message contents within the notification email" setting. If that is set, a user will always get HTML emails, because the message contents may contain HTML.

jdev1

I restarted my webserver every time i change format of emails.
Also i tryed change user setting "Include the message contents within the notification email" ant it's not take any effect.

udittmer

One other thing that comes to mind is the version of JForum you're using. It looks like it is pre-2.3.5, which would make it very old indeed. Thus a lot of bug fixes are missing (not to mention security fixes), which might explain behavior like this.

jdev1

Thank you for your help and time. I'll try to install new version.

jdev1

Could you please tell me how can i find out current version of JForum?

udittmer

It's at the bottom of each page.

jdev1

Hi! My current version of jforum is 2.1.9. Сan I upgrade version immediately to 2.7 or I need to upgrade to each version 2.2, 2.3 and etc.? Thank you!